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CCW Digital Banking CX Report
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Digital Banking CX In A Post-Covid-19 World

Investing in digital banking products and capabilities is more critical than ever before. Within today’s experience economy, legacy institutions are being compared to popular start-up companies and FinTech platforms such as Venmo, N26, Zelle, Apple Pay, Chime, and Revolut.

Consumers expect seamless and well-designed digital platforms and are increasingly likely to abandon mobile platforms with poor functionality and inferior usability, regardless of the company or industry. As a result of such competition, long-standing institutions have been forced to deploy fully digital  offerings  of their own. By now, most competitive banks have been  able to  offer  customers  various  capabilities through mobile and online banking.


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